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Hurricane Odile - Claims Reporting Instructions

Sep 16, 2014

Dear Producers,

As you probably heard, on Sunday September 14th, 2014 a Category IV Hurricane named "Odile" made a landfall in "Los Cabos" and continue to move north affecting other cities located in the state of Baja California, Mexico.

If any of your clients have been affected by the hurricane, please follow these simple steps to report a claim:

1) Have the following information ready to report your claim:

  • Policy Number
  • Insured Name(s)
  • Claim Details
  • Name of Contact or Representative in Mexico
  • Local Phone Number of your Contact or Representative
  • Email of your Contact or Representative

2) Call the Insurance Company listed on your policy:

ACE Seguros

- From USA (using a USA phone line): 1-866-573-5677

- From Mexico (using a Mexican phone line): 01-800-362-7288

Once the recording comes on, press 1 for English and then press 1 to report the claim.

AIG Seguros Mexico

- From USA (using a USA phone line): 1-877-864-8535

- From Mexico (using a Mexican phone line): 01-800-001-1300

Once the recording comes on, press 6 for English and then press 1 to report the claim.

RSA Seguros Mexico

- From USA (using a USA phone line): 1-855-306-2380

- From Mexico (using a Mexican phone line): 01-800-723-7900

Once the recording comes on, please wait for the Claims Operator to assist you.

For more information or if you have any questions on how to handle your client's claims, please call us at 1-800-MEXIPAS.

Sincerely,

The MexiPass Team